Clinic and Spa Policies:
All services and treatments are available by appointment only. We DO NOT offer same day appointments.
Convenient online booking is available 24 hours a day, 7 days a week, through our website.
We strongly recommend scheduling your appointment online for faster service.
We at NT Skincare Clinic do understand that life happens and unexpected things do occur.
However, please be advised that we do have a standard 24-hour cancellation policy in place, should you need to cancel an appointment.
If you cannot make your appointment for any reason, please contact us at least one day (24-hours) BEFORE your appointment date. Failure to call us or give us advance notice of a cancellation will be considered a "NO-SHOW" (see below), and
will result in up to a $50.00 cancellation fee charged to your credit card. Unless emergency, there are no exceptions to this policy. Please give us and other clients the courtesy of calling us at least one day in advance, if you think you are unable to make your appointment.
Late arrivals or tardiness of more than 15 minutes late into your appointment will result in automatic cancellation of your appointment, and you will have to reschedule for another day. Or, we can proceed with your session, however, it will still end at the original time it is scheduled to end, and the lost time will be counted against your service time.
As stated above, If you do not show up for your scheduled appointment or session and do not call or contact us in advance, you will lose that session, and will be charged up to a $50.00 cancellation fee.
Daily Deals and Pre-Paid Vouchers-
No shows and late cancellations will result in the forfeit and immediate void of your voucher. No exceptions!
Cell phones and mobile devices:
We do not allow cell phones or mobile devices in our private treatment rooms. It interrupts your services and mechanical equipment we use for your treatments. If you must have a cell phone with you, it must be turned off or on silent mode during your sessions, please.
Thank You for your cooperation and for being a guest at NT Skincare Therapies.
We hope you enjoy your visit with us!